A lot of people ask me what it is like to be a 24 hour plumber. It certainly brings about unique challenges to us that many other plumbing companies don’t experience. We thought we would put together a few of our thoughts on what it is like and what are the unique aspects to it.
This is certainly a unique challenge for running our business. Our plumbers have families and they have their own commitments. They certainly don’t want to be on call for 24 hours a day, 7 days a week. As a result, we had to go through some growing pains to figure out the best ways to make sure that we could handle any phone call that comes in, no matter what time it came in. At the same time, we felt strongly that we wanted to be available 24 hours a day and in emergency situations, because we know that plumbing disasters can happen at any time. We ultimately created a flexible scheduling situation that allows our plumbers to maintain a somewhat consistent schedule while still being available for our customers whenever they might need us.
We have noticed that because we are available for 24 hours a day and in emergency situations that the types of plumbing service calls we get are different on average from the standard plumbing company. If there is any sort of emergency situation, it is way better to call someone who you know will be available very quickly rather than risk having to wait a couple of days for a plumber to finally be available to come out and see you. As a result, we get the more emergency and dire situation plumbing calls, which makes things I think more vibrant exciting when it comes to plumbing. We definitely don’t get as many quick and easy fixes. Usually the situation is pretty bad and needs to be fixed pretty quickly.
Outside of that, we try to operate just like any other company. Being available 24 hours a day makes life very interesting, but we have done everything in our power to make it work great!